Bob Gilbert's Katy Blog: Our Car Getting Smacked by a Pickup Saga Part 2 I had a

Our Car Getting Smacked by a Pickup Saga Part 2 I had a

Our Car Getting Smacked by a Pickup Saga Part 2

 

I had a post yesterday in my Blog concerning our car being hit by a pickup truck while it was parked outside our home. I knew in my gut this car episode would be a continuing saga but I was trying to be positive and hoping things would settle down. I had mentioned in my post yesterday to stay tuned. Well the drama continues today. I am writing this series so other folks can get a feel of what to expect if something like this happens to them. Based on what comments I received on my post and reading news reports these types of incidents are on the rise all across the nation with oppression people have with having access to instantaneous information from the internet plus texting.  

 

This morning I spent about 30 minutes on the phone with the Collision or repair shop. We spent a significant amount time going over what happened to our car and the associated damages. Silly me I thought the Collision  shop sounded like they knew what they were doing and I had confidence the car would be repaired properly if it could be. They had the car and were starting to examine it to figure out what needed to be done. This is excellent I thought and I also included in the conversation our concerns about potential frame damage, transmission damage, rear axle damage, etc.. Silly me..

 

Not so fast here as this afternoon trouble arose in Mudville. The appraiser calls me and tells me he is looking at my car but all the damage is in the front end and not the rear end. The Collision shop had given him supposedly our keys and he was looking right at our car. I slowly explained this was not the correct car as our visible damage is in the driver's side rear end and not the front axle or at least I was unaware of any front end axle damage. This discussion went for several minutes as he insisted I did not know what I was talking about. Spare me! I even told this guy I have numerous pictures of our damaged car but he still insisted he was correct!

 

I finally got fed up with arguing with this appraiser and said Ok what is the license plate number on the car? He responded there was only one car in their lot of this make and color and he was looking at it. I saId fine again what is the license plate number of the car you are telling me is mine? He finally responded and Guess What the plate number does not match our car’s plate number. What a shock! Then he went back into his story about how the Collision shop had given him these keys with my name on the keys and phone number. They could not be wrong he flatly stated.

 

At this point I had more than enough of this total nonsense and declared the wrecker driver called me from the Collision shop and flatly stated  our car was delivered to this specific Collision shop yesterday. I have his phone number. We now have a serious problem and his employer ( our insurance company) and the Collision shop ( major company)  have a huge problem as our car is missing!

 

I said let me get my wallet and I will give you the VIN number which he should have already had in his possession. Suddenly he exclaims Wait a minute I think I found your car. He rattles off the plate number and I tell him that is out car. He tells me the visible damage is in the rear end driver’s side. I am shaking my head thinking this guy has no idea what he is doing.. Then he proceeds to say the VIN number of this car matches the insurance company records. This guy is a genius .. NOT! Is he playing a game with me or what? My confidence in the Collision shop and appraiser is now very low.

 

Since this appraiser wasted a lot of my time arguing with me about which car was mine I went into my dissertation about our concerns we have about  the potential damages I mentioned above.

 

I am not sure what to think now and not sure what direction to take. I guess on Monday morning I will discuss this ridiculous event with the insurance company person who is handling the claim.  

 

Stay tuned for more of the continuing soap opera of our car damages as I am sure the drama is not over with by a long shot! One quick tip to folks take lots of notes of what is occurring as you might need this data as you go through this process.

 

 

Above image is NOT our car but is courtesy of Bing free to modify, share and use pictures.

 

Our Car Getting Smacked by a Pickup Saga Part 2

 

© 2016 Bob Gilbert Real Estate

 

Accredited Luxury Home Specialist

 

Note: Katy TX is about 25 -30 miles due West of downtown Houston TX.

 

If you have any questions about Katy Homes for Sale or Katy Homes for Rent in the Katy Texas and/or Sugar Land TX, and/or Cypress TX and/or other surrounding areas, contact me via my cell: 281-904-6772 or via Email:

 

 

 bobgilbert2003@msn.com or bob@bobgilbert.com

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Comment balloon 16 commentsRobert Bob Gilbert • February 19 2016 01:32PM

Comments

Bob,

I am so sorry to hear this saga.  Things must be different in Texas than they are here.  I usually get the dealer's recommendation on body shops since our insurance states that we can pick the body shop.  The dealers recommend the ones they trust their cars to.  Usually it is also one of the insurance recommended shops and our insurer takes perfect care of us.  And the rental car in Los Angeles, delivered a comparable brand of car to our office there.  

Wishing you smooth sailing from now on...A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) over 3 years ago

Ron and Alexandra Seigel - Well we wanted the dealership where we bought the car to do the repairs. This dealership like numerous others in Houston is now owned by a large company to remain nameless on the internet at this time. The Dealership does not have its own Collision shop ( now) but the parent copmany owns a Collision shop and that is where the car ended up. We wanted genuine parts and not after market crap to be used on the repairs which we thought would happen at the parent's collision shop. 

Posted by Robert Bob Gilbert, Your Katy TX ( West of Houston) Real Estate Expert (Berkshire Hathaway HomeServices Anderson Properties) over 3 years ago

OUCH! you might want to request another appraiser this one sounds not to bright or trust worthy. Good luck Bob and keep us posted.....

Posted by Bob Ratliff, "Sold with Bob" (Robert Ratliff Realty) over 3 years ago

Bob Ratliff, Broker Associate - REALTOR® CRS, GRI ~ 512-587-5689 - Thanks for your concern and comment. I will call the insurance company on Monday and make this request. 

Posted by Robert Bob Gilbert, Your Katy TX ( West of Houston) Real Estate Expert (Berkshire Hathaway HomeServices Anderson Properties) over 3 years ago

Good luck on Monday. Keep us posted. Have a good weekend.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 3 years ago

Bob, I was also told that you can utilize your OWN insurance company to be in the loop as they can go to bat for you should it get too sticky. Just covering all of the bases (advice I was given by my principal broker who was in the insurance biz for 25 years). 

You also don't have to use the bodyshops that they recommend. Glad you took photos, too, as that is what I did and it helped me with info. Who's the insurance company you are dealing with? (Or shouldn't I ask?) The one that covered my accident was Farmer's. And YES, it will be a saga. Take LOTS OF NOTES, who you spoke with and when, make them follow up with an e-mail. Paper trail!!

 

Posted by Gayle Rich-Boxman Fishhawk Lake Real Estate, "Your Local Expert!" 503-755-2905 (John L Scott Market Center) over 3 years ago

Bob- knock wood but it's been a while since we've had this experience with any of our cars.  we have USAA and they've never given us any issues. I hope things get resolved soon for you. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) over 3 years ago

Bob

The Soap Opera is a flat out waste of time . . . .  Lets hope the next episode better then the last one.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) over 3 years ago

It's bad enough when our vehicles suffer collisions without having to deal with the added burden of getting them quickly and adequately repaired.  I have been fortunate.  I had an accident in a parking lot several years ago, and my insurance company suggested a certain body shop near my home.  In fact if I used that body shop they agreed to not charge me the deductible.  The shop did a wonderful job with the repair, and my insurance paid for a rental car for the 5 days my vehicle was in the shop.  

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) over 3 years ago

This is so wrong on so many levels I wish you had my insurance company there would be none of this nonsense, Endre

Posted by Endre Barath, Jr., Realtor - Los Angeles Home Sales 310.486.1002 (Berkshire Hathaway HomeServices) over 3 years ago

Nothing as frustrating as dealing with idiots, Bob.  

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 3 years ago

Bob,

 I have spoken with several people and I am learning alot about suing for diminished value that in itself looks like a lot of fun! NOT!

Posted by Yolanda Cordova-Gilbert over 3 years ago

Thank you everyone for your conern and comments. we are using our insurnace company. The appraiser was hired by them . I am not sure if he is an employee or an out sourced person. 

We want the vehicle to be repaired with manufacturer original parts and not off market junk. We wanted the car to be fixed by the dealership where we bought it. Unfortunately the Dealership is now owned by a large car group and the body shop the car was sent to is owned by them. I did not know this until the tow guy showed me the order as I had requested it to be sent to the dealership. I plan to ask for a new appraiser on Monday as this guy is a total no brain or maybe he was trying to scam us by saying the car was not there!! Jus sayin..  

Posted by Robert Bob Gilbert, Your Katy TX ( West of Houston) Real Estate Expert (Berkshire Hathaway HomeServices Anderson Properties) over 3 years ago

Bob what a shame that it took such a wrong turn. That appraiser is wacked - you would know where you car got hit. I'm glad to hear you're going to ask for a new one - and hopefully get better service.  Have you talked to your insurance agent.  Our agent here is really good at trouble shooting if anything comes up. I'm hoping yours is the same.

Posted by Anna Banana Kruchten - Phoenix Homes Sales, 603-380-4886 (Phoenix Property Shoppe) over 3 years ago

I'm sure you plan to discuss your discontent with the way the appraiser treated you and the mistake he made. I know I would be having a nice chat with someone about this.

I hope things start to go a bit smoother, Bob. Hang in there. 

Posted by Debbie Laity, Your Real Estate Resource for Delta County, CO (Cedaredge Land Company) over 3 years ago

Thank you very much for sharing your experience. Many of us have experienced the frustrations of dealing with insurance companies and their collision shops.

Posted by Roy Kelley (Realty Group Referrals) over 3 years ago

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