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Bob Gilbert's Katy Blog

Customer/Client Service Should Entail Paying Attention to a Real Buyer

Customer/Client Service Should Entail Paying Attention to a Real Buyer

 

Last Saturday the fan motor in my HP Laptop died and my HP can not be used. The Computer repair store we use suggested I not replace the fan but save the money and buy a new laptop. I went to their store on Saturday and they showed me a Lenovo laptop with an Intel I7 chip, windows 7 Pro, 5oo gigabyte hard drive and this machine is recommended for folks who take their laptop with them all the time such as Realtors, CPA’s , Lawyers etc. I did not buy right away as I wanted to do my own research.

 

Monday early afternoon I called the computer repair store several times to find out they had sold the two Lenovo laptop with I7 chip but they had several with an I5 chip. The I7 machine was on order. One call should have been sufficient but not so much when dealing with this person.  Hmmm my 4 year old laptop they told me was not worth fixing has a Intel I5 chip. I told them if I going to spend money on a new laptop I want the I7 chip. I told the person at the store to call me once they knew when the order for more I7 laptops would arrive. The guy said no problem and he would make sure I knew. I also said I wanted to buy this laptop.

 

Customer/Client Service Should Entail Paying Attention to a Real Buyer

Above picture courtesy of Bing free to modify, share and use pictures.

 

The week ends and it's Saturday again or yesterday and I need to do something. I have spent some time researching laptops and I decided I would spend the money to fix my broken laptop and use it as long as I could while trying to decide which new laptop I was going to buy. I also read in the Houston Chronicle I could transfer all my data to our desktop machine at home which appeared to be an excellent idea. I might even be able to buy a Apple with the home desktop becoming the backup for my CPA work laptop. I still have some more research to do.

 

I went to the store to drop off the HP with the bad fan to get it fixed. The guy I had been dealing with was not very nice when I said I had been working with him. At this point I was totally done with this guy and I told another person to help me. While this person was writing up the repair order I wandered over to where the new Lenovo laptops are stored. Are my eyes playing tricks on me but right there as big as Dallas are two new Lenovo machine with the I7 chip which was the one I wanted to buy! Needless to say I was angry but I said nothing. The odds of me buying a new laptop from this group is now almost zero.

 

If any of us had a Real Estate client tells us they wanted to buy a home we would make a note and follow up with the buyer plus putting this client on high priority. This in my mind is a total no brainer.  This idiot was too stupid to make a note and he obviously did not remember I was going to buy even though we spoke numerous times on the phone on last Monday. He was perturbed when I said I had been working with him.

 

Good Client or customer service should include being courteous to a potential buyer and making sure you make a note of their interest to buy whatever it is they have shown interest towards purchasing. I know this a total no brainer  and is Sales 101 but obviously some folks have no clue.

 

Customer/Client Service Should Entail Paying Attention to a Real Buyer

If you have any questions about Katy Homes for Sale or Katy Homes for Rent in the Katy Texas and/or Sugar Land TX, and/or Cypress TX and/or other surrounding areas, contact me via my cell: 281-904-6772 or via Email:

 

 

 bobgilbert2003@msn.com or bob@bobgilbert.com

or visit me on my web site at

http://www.katyhomeshere.com

http://www.katyhomefinder.com

or visit me on Google plus

and FaceBook at https://www.facebook.com/bobgilberttx

 

 

 

 

Katy Texas Real Estate Expert

 

 

Read my blog at http://bobgilbertblog.com

 

 

 

 

 

 

 

 

 

 

  

       

                      

 

 

 

 

 

 

 


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21 commentsRobert (Bob) Gilbert • January 18 2015 10:54AM
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